DELIVERY – WITHIN AUSTRALIA
AUSTRALIA STANDARD: 2 – 10 business days (Mon-Fri)
As soon as your order is packed and dispatched from our warehouse, you will receive a confirmation email with a tracking order so that you can continue to track your parcel’s status.
Please be aware that RYDE PLUS is not responsible for lost or damaged goods during shipment or for locating lost or stolen packages once they have been delivered. This applies to both Australian and International orders.
Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.
During the holiday season, please keep in mind that shipping and processing delays may be experienced. This is due to the increased volume of parcels, potential courier delays, and public holiday closures.
DELIVERY – INTERNATIONAL
INTERNATIONAL STANDARD: 10 – 30 business days (Mon-Fri)
$50 flat rate to all other destinations, including New Zealand; this covers transport costs only.
RYDE PLUS provides shipping to most countries using AUST POST. This includes both trackable and non-trackable shipping services, depending on your location.
Depending on location, customers should expect orders to arrive between 10 and 30 business days. Parcels are occasionally stopped in customs, which can create delays. We do not take responsibility for customs delays.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a Delivery Duty Unpaid basis. Payments of these taxes/duties are necessary to release your order from customs. Please note we do not provide a refund on any goods returned to RYDE PLUS due to unpaid duties and taxes on the destination country. It is up to the customer to be aware of any taxes or duties they may be liable for upon order delivery. RYDE PLUS is unable to advise on or have any control over customs charges.
Please be advised that once an order has been booked and packed, it is not possible to redirect or cancel shipments.
Please keep in mind that shipping and processing delays may be experienced during the holiday season. This is due to the increased volume of parcels, potential courier delays, and public holiday closures.